Cancellation and Refund Policy

Effective date: August 5, 2026

This policy applies to Sogni pay-as-you-go purchases and Sogni Unlimited subscriptions. It does not limit any consumer rights that cannot be waived under applicable law.

#Prices and plan changes

Price and plans are subject to change at Sogni AI's discretion. Changes apply prospectively and remain subject to any notice, consent, or effective-date requirements imposed by applicable law or the billing platform. If you do not want a subscription to renew at a changed price, cancel before the change takes effect.

#Pay as you go

Premium Spark packs are one-time purchases and do not renew. Purchases are generally final once Spark has been delivered or used. Completed generations and other consumed services are not refundable.

We may approve a full or partial refund when there is:

• A duplicate or incorrect charge.
• An unauthorized purchase.
• A failure to deliver the purchased Spark.
• A serious technical issue that prevented reasonable use.
• A refund requirement under applicable law or the payment platform's rules.

Refunds may be reduced or declined if the Spark or service has already been used. Refunded Spark will be removed from the account. Free or promotional Spark has no cash value. Blockchain transactions and completed jobs paid with SOGNI generally cannot be reversed, but Sogni may issue account credit for a verified billing or service error.

#Unlimited subscriptions

Unlimited and Unlimited Pro renew automatically until canceled. You may cancel at any time:

• Cancellation stops the next renewal charge; it does not automatically refund the current billing period.
• Paid access continues until the end of the current monthly or annual term.
• Monthly and annual fees are generally non-refundable, and we do not provide automatic prorated refunds for unused time. Annual plans are discounted in exchange for a one-year commitment.
• Canceling a Stripe/web free trial prevents the first charge and ends Unlimited access immediately. App Store and Google Play trials follow the date and terms shown by the store.

Refund exceptions may be approved for duplicate or incorrect billing, an unauthorized purchase, a serious technical issue, or another case required by law or the payment platform. Refunds are normally not granted after substantial use or for abuse or violations of Sogni's Terms of Use. An approved refund may end subscription access immediately.

#Refund decisions

Except where a refund is required by applicable law or determined by the applicable payment platform, all refund requests are reviewed individually at Sogni's sole discretion. Sogni may approve, partially approve, deny, or offer account credit in place of a cash refund.

Submitting a refund request does not guarantee approval. Sogni's decision is final to the fullest extent permitted by law. For purchases made through Apple or Google Play, the platform's refund decision and applicable rules will control.

#Where to cancel or request a refund

When contacting Sogni, include your account email or wallet address, purchase date, receipt or order ID, purchase platform, and a short explanation. Do not send full card details.

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment platform, bank, and region. If you do not recognize a charge, contact us promptly and notify your payment provider.

For step-by-step subscription cancellation instructions, see How to Cancel Sogni Unlimited.