How to Cancel Sogni Unlimited (Downgrade to Free)

In Sogni, the action that cancels subscription renewal is called Downgrade to Free. You can downgrade a monthly or annual Sogni Unlimited or Unlimited Pro subscription at any time.

For an active paid subscription, downgrading turns off the next renewal. Your plan benefits remain active until the access end date shown by your billing provider; then your account automatically returns to Free. Your account, creations, and existing Spark balance are not deleted.

Where you subscribed determines where you complete the downgrade:

#Before you downgrade

• Paid plan: You keep your current plan benefits until the access end date shown by Stripe, Apple, or Google Play. Future renewals stop after the provider confirms cancellation.
• Web free trial: Downgrading during a Stripe/web trial prevents the first charge and ends Unlimited access immediately.
• Apple or Google Play trial: The store is the source of truth. Review the effective date shown by Apple or Google before confirming.
• After the downgrade: Unlimited generation is no longer included. Future generations use pay-as-you-go Spark, and the plan limits and benefits shown in the confirmation screen are removed.
• Your data and balance: Your Sogni account, creations, and existing Spark balance remain available.
• Refunds: Cancellation does not automatically refund the current billing period. See the Cancellation and Refund Policy.

#Web subscription (Stripe)

#Step 1: Open your Sogni Wallet

Sign in to Sogni Create, then open app.sogni.ai/wallet.

#Step 2: Open your subscription settings

On your active subscription card, select Update Plan to open the plan screen.

#Step 3: Choose Downgrade to Free

At the bottom of the plan screen, select Downgrade to Free.

Sogni will show a confirmation screen with:

• When your current plan benefits will end.
• The Unlimited or Unlimited Pro features and limits that will no longer be included.
• A reminder that Free uses pay-as-you-go Spark.
• An optional feedback field.

Select Keep current plan to stop, or Continue to Stripe to continue.

#Step 4: Confirm in Stripe

In the Stripe billing portal, select Cancel subscription, then follow the prompts to confirm your cancellation.

Once Stripe confirms the cancellation, your subscription will no longer renew. After returning to Sogni Wallet, the subscription card will show that the plan is ending and its access end date. You can use Resume renewal before that date if you change your mind.

#Apple App Store subscription

Use the Manage in App Store action in Sogni, or manage the subscription manually:

1. Open Settings on your iPhone or iPad.
2. Select your name / Apple Account.
3. Select Subscriptions.
4. Select the Sogni subscription.
5. Select Cancel Subscription and confirm.

You can also open Apple subscription management. Apple shows the effective date and is the source of truth for cancellation. Refund requests for App Store purchases are handled through Apple's Report a Problem flow.

#Google Play subscription

Use the Manage in Google Play action in Sogni, or manage the subscription manually:

1. Open Google Play and confirm that you are signed in to the Google Account used for the purchase.
2. Open your profile menu, then Payments & subscriptions → Subscriptions.
3. Select the Sogni subscription.
4. Select Cancel subscription and follow Google's prompts.

On a computer, open Google Play subscriptions, select Manage for the Sogni subscription, then cancel and confirm. Google shows the effective date and applies its own cancellation and refund rules.

#What happens after cancellation

• Sogni Wallet shows the plan as Ending after the billing provider reports the cancellation.
• Paid Unlimited access continues until the access end date shown by the billing provider.
• On the effective date, your account returns to Free and future generations use pay-as-you-go Spark.
• Your account, creations, and Spark balance remain available.
• You receive no further renewal charge unless you resume or start a new subscription.

#Subscribe again

You can rejoin Sogni Unlimited at any time. Return to app.sogni.ai/wallet and select Subscribe. If a canceled paid plan is still active, use Resume renewal or the original provider's subscription management before the access end date.

For plan features, billing details, and subscription terms, see Sogni Unlimited Plan Details.