FAQs

Sogni is a creative platform built on a decentralized GPU network — the Sogni Supernet — with privacy and ownership at the core. On top of the network, Sogni Intelligence provides an OpenAI-compatible LLM service that can generate and edit images, video, music, and text. The Supernet and Intelligence are surfaced through 10+ SuperApps (Pocket, Studio, Create, Photobooth, Chat, 360, Makeover, Restore, Voice, Vibe, Gen) and the Sogni SDK for developers who want to build their own.

Pick what fits the moment:

• Just want to chat with AI? chat.sogni.ai — a conversational creative assistant.
• iPhone or iPad? Sogni Pocket on the App Store.
• Android? Sogni Create for Web and Android is on Google Play, Sogni Photobooth is on Google Play, and Sogni Restore is on Google Play.
• Mac desktop? Sogni Studio (App Store) or Sogni Studio Pro (from sogni.ai/download) — Pro adds Worker Mode and the full Web3 wallet.
• Any browser, nothing to install? app.sogni.ai and the SuperApps: photobooth.sogni.ai, 360.sogni.ai, makeover.sogni.ai, restore.sogni.ai, and others linked from sogni.ai/super-apps.
• Restoring old photos? Use Sogni Restore on the web, iOS, or Android via Google Play.
• Building your own app? The Sogni SDK and the Sogni Intelligence API.

Yes. Sogni is built with privacy and ownership at the core:

• With on-device processing, your prompts and images never leave your device.
• With Supernet processing, prompts and assets are encrypted and routed through permissionless workers who never see or store your content. Your wallet is only used to verify identity and reward activity.
• Your wallet is yours. You alone hold the private keys — Sogni never has access to your funds, account, or data.

@@HTML_BLOCK_0@@

Yes. Sign up at app.sogni.ai with just an email. Inside any Sogni app you can purchase Premium Spark Points with Apple Pay or any credit/debit card via Stripe — supported in 195 countries and 135 currencies. A Sogni wallet is created for you automatically; you never have to handle keys, gas, or chains. You can connect or import a wallet later if you want to use SOGNI tokens directly, or pay with USDC/USDT stablecoins if you prefer crypto.

Jobs are priced in GPU-time. One Spark Point equals one base render job (an SDXL model at 20 steps), pegged to $0.005 of GPU-time on the Supernet — so 1 Spark = 1 base render, every time.

• Free Spark Points — earned from the Monthly Boost (400 Spark/month), referrals, email verification, and quests. 1× leaderboard multiplier. Collecting and spending free Spark requires a verified payment method on accounts created in the Sogni web app — a 3-day free Unlimited trial or any Premium Spark purchase unlocks it permanently. See Monthly Boost eligibility.
• Premium Spark Points — see About Premium Spark Points. Holders are boosted to Premium Tier with access to provider-backed premium models, queue priority, full worker-targeting control, and a 10× Artist leaderboard multiplier.
• SOGNI tokens — fully transferable ERC-20 on Base and Etherlink. Pay-as-you-go for renders, claim worker earnings, stake for the Staking Leaderboard, and vote in future governance. 10× leaderboard multiplier when used to pay.

Sogni is pay-as-you-go with optional Unlimited Plan subscriptions. Spark packs are always available; subscriptions add credit-free fair-use access to most supported open-source models on top of them.

See SOGNI Token vs Spark Points for the full breakdown.

Share your referral code (your Sogni username), or send a link in the format https://app.sogni.ai/create?code=<your-username>. After a friend signs up with your code and confirms their email, they get 25 Spark Points. After their first Spark purchase, you get 25 Spark Points too.

Referrals also feed the Ambassador Leaderboard — every Sogni user is enrolled automatically. Points accrue from purchases by you, your referrals, and the people they refer, with the leaderboard distributing one of the largest slices of each 6-week seasonal airdrop pool.

See Referral Program / Sogni Ambassador Rewards.

The Creative Assistant is the agentic AI layer in Sogni Studio, Sogni Pocket, and the Sogni Creative Agent. Tell it what you want and it picks models, writes prompts, runs multi-step workflows, and edits or analyzes media. It understands the Sogni UI, Supernet, your assets, and your safety filter settings.

• Agent Mode — chat-first. Tell it what you want and it assembles the workflow for you.
• Guided Mode — chat with controls. The assistant helps; you decide which settings to commit to.
• Manual Mode — the classic Sogni workflow, untouched.

The same brain is available at chat.sogni.ai.

• Try the Creative Assistant in Agent or Guided Mode — it picks the right model and settings from your description.
• Pick a model that matches the result. Krea 2 Turbo for the newest fast open-source image model with strong in-image text; Z-Image Turbo for fast default image generation; Chroma v46/v48 for stylized work; Qwen Image Edit 2511 Lightning for fast precise edits; Qwen Image 2512 for photoreal work. The Model Explorer has descriptions and sample settings.
• Iterate with edits instead of regenerating from scratch. Use Qwen Image Edit 2511 Lightning for fast instruction edits, full Qwen Image Edit for heavier natural-language reference edits, PaintOver for "change only this region," and Auto-Refresh to stack edits fast.
• Adjust Steps and Guidance Scale. Higher steps add detail; a lower Guidance Scale (5–6) softens results for photoreal work.
• Use a Guide Image or ControlNet to give the model a reference.
• Check the Sensitive Content Filter in the Advanced tab.

Tutorial videos: youtube.com/@SogniAI. Prompt-writing tutorial.

Personas let you save people — yourself, family, friends, pets — once, and refer to them by name in any prompt. You can also define how they should sound in LTX-2.3 audio and add backstory the assistant uses when building scripts.

For one-off photoreal portraits without setting up a Persona:

• Use Krea 2 Identity Edit or another identity-preserving photoreal model.
• Add face-related keywords ("perfect face," "highly detailed face").
• Lower the Guidance Scale to 5–6 for softer lighting and skin.
• Turn off automatic upscaling in the Advanced tab — over-smoothing can flatten skin texture.

Tutorial: Creating Photorealistic Portraits in Sogni AI.

• Qwen context editing — natural-language edits on reference images. Best for "change the shirt to red," group-photo merges, image blends, and identity-preserving edits. Runs on Fast Supernet.
• PaintOver — paint directly over the region you want changed. Best for targeted edits where prompts aren't precise enough. Works alongside Guide Images, ControlNet, and Qwen context editing.
• ControlNet — classic Stable Diffusion guidance with 14 CN models (Canny, Depth, InPaint, Instant-ID, Instruct Pixel2Pixel, LineArt, LineArt Anime, M-LSD, Normal Bae, OpenPose, Scribble, Segmentation, Shuffle, Soft Edge, Tile Resample) and preprocessors (Vision Face/Pose, Sketch, Depth Map, Segmentation, Subject/Background Mask, Invert). Best for pose transfer, depth maps, and structural reuse.

See ControlNet Models.

• Wan 2.2 — the default text-to-video and image-to-video engine.
• LTX-2.3 — cinematic video up to 2160p (4K) with synchronized audio (dialogue, SFX, music) in a single pass, roughly 5× faster per frame than Wan 2.2. Includes Depth, Canny, and Pose IC-LoRA controls.
• Motion Transfer — Animate-Move (apply a video's motion to your character) and Animate-Replace (keep the original motion, swap the subject). You can record movements directly from your Mac's webcam.
• Sound to Video — drive image motion from an audio track (music videos, lip-sync, ambient scenes).
• Change Perspective — re-render an image from any camera angle while keeping subject and style consistent. 96 distance/orientation/elevation combinations.
• Sogni 360 — turn a single image into a smooth 360° orbit video.
• Clip Mixer — combine clips with Fast Combine, High Quality, or Share-safe export modes.

Premium hosted video — ByteDance Seedance 2.0, including Seedance 2.0 Mini, ByteDance Seedance 2.5, Alibaba HappyHorse 1.1, Wan 3, and Wan 3 Uncensored — is also available with Premium Spark.

Images — most models generate at 1024 × 1024 px (or another aspect ratio at the same megapixel count). With upscaling enabled you can boost to 2048 × 2048 px. Sogni Studio offers three upscalers:

• Z-Image Upscale (Supernet) — best for diffusion-generated images, with strong structure and detail retention.
• Real-ESRGAN (on-device) — fine photographic detail.
• Real-ESRGAN Anime (on-device) — illustrations and line-art.

Video — Wan 2.2 outputs standard HD resolutions; LTX-2.3 supports up to 2160p / 4K with embedded synchronized audio.

Yes, for on-device processing in Sogni Studio. Import any Stable Diffusion model that has been converted to Core ML — downloaded from the web or trained by you — via File → Import S.D. Core ML model. See Importing Stable Diffusion Models. The Supernet manages its own model catalog and does not accept end-user uploads.

• Sogni Pocket — swipe up to save to your Sogni Gallery, or tap the share button → Save Image (Photos) / Save to Files.
• Sogni Studio / Studio Pro — File → Save, the save button in the main window, drag-and-drop from the gallery, or right-click → Save Image / Save a copy.
• Sogni Create (web) — download from the result card. The Supernet supports both JPG (5–10× smaller, great for batch reviews) and PNG (lossless); toggle in the Advanced menu.
• SuperApps (Photobooth, 360, Makeover, Restore, …) — built-in download and share controls on each result.

The Sensitive Content Filter keeps mature-theme Sogni-hosted models, LoRAs, and results out of the normal Sogni Web experience. To turn it off, open app.sogni.ai, select your username in the top-right corner, and switch off Sensitive Content Filter under Content preferences. Confirm that you are 18 or older when prompted. Mature-theme generation is strictly opt-in.

It covers vendor video models tuned for mature themes as well: Wan 3 Uncensored only appears under Wan 3 version in the Wan 3 workspace once the filter is off, and a workspace still set to it falls back to standard Wan 3 if you switch the filter back on.

Sogni Studio for Mac has a separate on-device gallery filter. See Sensitive Content Filter for both sets of instructions.

Sogni supports lawful adult creative work for verified adults. Three routes matter:

• Wan 3 Uncensored (wan3.0-spicy-video) — the Wan 3 Enhanced Team's build of Alibaba's Wan 3, on a more permissive content policy than the standard build. It produces 2–30 second clips at up to 1080p and 30 fps with synchronized native audio. It is pay-as-you-go and is not covered by Unlimited fair use.
• Sogni-hosted video — MiniMax H3 and H3 Turbo with their opt-in mature-theme LoRAs, and the LTX-2.3 10Eros image-to-video fine-tune.
• Sogni-hosted image models and LoRAs — dozens of community fine-tunes.

All of them are strictly opt-in: switch off the Sensitive Content Filter and confirm you are 18 or older first. "Uncensored" describes a wider range of permitted subject matter, not the absence of rules. Sogni's Terms of Use, each model's license, and each provider's terms still apply, and every depicted person must be an adult.

Sogni Intelligence is an OpenAI-compatible LLM service running on the Sogni Supernet. The default model is Qwen 3.6 35B-A3B (qwen3.6-35b-a3b-gguf-iq4xs) with a 262K-token context window, reasoning, and tool calling.

• Base URL: https://api.sogni.ai (requests go to /v1/...).
• Pricing: roughly $0.30 per 1M input tokens and $0.90 per 1M output tokens, billed in Spark or SOGNI.

To get a key:

1. Sign up at app.sogni.ai.
2. Open dashboard.sogni.ai/api-key.
3. Use the eye icon to reveal it, copy it, and send it as Authorization: Bearer YOUR_API_KEY.

The same key works with the Sogni SDK and Fast Worker. See the Sogni Intelligence Introduction and the LLM API reference.

Yes — four paths:

• Sogni Intelligence API (/v1/chat/completions) — OpenAI-compatible. Any client that supports a custom OpenAI endpoint works: Open WebUI, OpenClaw, Hermes Agent, the OpenAI SDK, and agentic coding clients. Sogni auto-injects its hosted creative tools — image, video, audio, media-inspection, and prompt/script composition tools such as generate_image, edit_image, generate_video, animate_photo, generate_music, and generate_speech — so the model can produce media inline. Opt out with sogni_tools: false, or send sogni_tools: "creative-agent" for the larger creative-agent surface that adds the workflow planners.
• Sogni Python SDK (sogni-client) — official async Python 3.10+ client for scripts, backends, notebooks, agents, and automation, with generation, uploads, LLM chat, hosted tools, and durable workflows.
• Sogni TypeScript SDK (@sogni-ai/sogni-client on npm) — Node and browser client with WebSocket-based job processing for images, video, LLM chat, and tool calling.
• n8n — drop-in nodes for no-code automations. See Sogni n8n Plugin.

• Sogni Fast Worker (image/video) — Docker-based, runs on Windows or Linux with a supported Nvidia GPU (≥16 GB VRAM, including RTX 5090/4090, H100, RTX Pro 6000; full list in the Fast Worker docs). Install from api.sogni.ai/v1/download/worker/windows or api.sogni.ai/v1/download/worker/linux.
• Sogni LLM Worker (Intelligence) — powers Qwen 3.6 and other LLMs. Requires ≥24 GB VRAM. Earnings depend on the language-model work completed; Nvidia Comfy Worker forecasts do not estimate this separate workload. Use the same Fast Worker installer.
• Worker Mode in Sogni Studio Pro (macOS) — a Mac-friendly entry point for sharing idle compute.

For Nvidia image/video worker estimates, read What an Nvidia GPU earns on Sogni in Sept 2026. It covers both pay-as-you-go and Unlimited subscription-pool income, with explicit assumptions and costs. These September forecasts are not guaranteed earnings and do not apply to Mac or LLM workers.

For requirements, configuration, and the full Fast Worker FAQ, see the Fast Worker section.

Yes. Whether you're running Worker Mode in Sogni Studio Pro (macOS), the Sogni Fast Worker (Windows/Linux Docker), or the Sogni LLM Worker, your machine processes encrypted jobs in a sandboxed environment, isolated from the rest of your system. Your personal files, prompts, and data are never exposed. You can pause or stop working at any time, and earnings accumulate in your Sogni account.

• Web (any browser) — app.sogni.ai plus all SuperApps (chat, photobooth, 360, makeover, restore, and others).
• macOS — Sogni Studio (App Store) and Sogni Studio Pro (sogni.ai/download). Pro adds Worker Mode and full Web3 wallet features.
• iOS / iPadOS — Sogni Pocket and Sogni Restore on the App Store.
• Android — Sogni Create for Web and Android on Google Play, Sogni Photobooth on Google Play, and Sogni Restore on Google Play.
• Windows / Linux — Sogni Fast Worker and Sogni LLM Worker via Docker.

See sogni.ai/download for current install links.

Native macOS / iOS apps support both on-device and Supernet processing:

• macOS Sonoma 14.0+ — Apple silicon; 16 GB RAM recommended.
• iOS 17+ — iPhone 13 Pro or later, or iPad with Apple silicon.

Older devices may be unable to compile the Core ML on-device models, but can still use the Supernet through any browser or native app.

Fast Worker — Windows or Linux with Docker and a supported Nvidia GPU (≥16 GB VRAM). LLM Worker — ≥24 GB VRAM.

Web and SuperApps — any modern browser, no install required.

@@HTML_BLOCK_1@@

SOGNI is an ERC-20 token on Base, with availability extended to Etherlink. The Supernet uses Etherlink as the default layer for faster, lower-cost transactions. Workers can bridge their Worker License NFT from Base to Etherlink with nft.sogni.ai and earn a +2% bonus on settlements while it's on Etherlink. Bridging is powered by LayerZero V2 and typically takes 2–5 minutes.

See Etherlink NFT Bonus and SOGNI Token vs Spark Points.

Sogni Unlimited ($20/mo or $199/yr) and Unlimited Pro ($50/mo or $498/yr) are subscription plans that give you credit-free fair-use access to most supported open-source models on the Sogni Supernet. Covered jobs do not spend Spark or SOGNI; they run against your subscription entitlement with fair-use scheduling, active-job concurrency, and generate queue limits. A 3-day free trial is available for new subscribers on card plans — a valid payment method is required to start the trial, eligibility is limited to one trial per person, and canceling during the trial prevents the first charge while keeping trial access until the original trial end date. Additional evaluation and anti-abuse limits apply during the trial; regular plan allowances begin once your paid period starts. You never need to cancel to start paying: on the web you can skip the trial at checkout, or end a running trial early with End trial & start paid plan in Wallet & Billing (same plan and cadence, charged today). Apple and Google Play trials convert automatically at the end of the trial period unless canceled, and cannot be converted to paid early.

You can pay by card, through the App Store or Google Play, or by prepaying in USDC/USDT. Crypto plans are one-time prepaid purchases: they never auto-renew and have no free trial.

Web/Stripe trials also require your authorization for a temporary SOGNI* NO CHARGE card hold. No payment is collected from this hold. See the card verification FAQ for the amount, bank timing, and email guidance.

See Unlimited Plan Details for the full model list, limits, and management guide.

For a web/Stripe Sogni Unlimited or Unlimited Pro trial, Sogni checks that your card works and can cover the selected plan using a temporary authorization hold. Sogni does not collect this hold or turn it into a payment. It works like a card check at a hotel or gas station.

The hold is for the selected plan's payment amount, including the full annual amount if you choose annual billing. Before continuing to Stripe, Sogni shows the exact hold amount and asks you to check an authorization box and select Accept & continue to Stripe. You can choose Cancel trial setup to abandon setup without requesting the hold or starting a trial. Stripe also asks you to accept the hold disclosure before completing checkout.

Your bank may show SOGNI* NO CHARGE; its exact wording may vary. Sogni requests release immediately after the check, but your bank may take a few business days to remove the pending item or restore the available balance. No payment is collected from this verification hold.

We email you after a hold attempt, whether it succeeds, is declined, or remains incomplete. The email confirms the attempted amount, expected bank description, result, and release status. Some cards describe an authorization as a "charge" or ask you to approve it. If you recognize the Sogni verification request and amount, you can authorize it with your bank; that does not turn the verification into a payment. Approving an earlier alert alone may not complete trial setup. If verification is incomplete, or you have any questions, reply to the email for help. If you cannot find the email, contact Sogni support.

If your card provider declines the hold — for example, because there is not enough available balance — Sogni cancels the trial before any subscription payment is taken and sends a cancellation notice. Manage billing or Update Plan may no longer appear because there is nothing else to cancel. A trial that never started does not count as used, so you can retry with another eligible credit or debit card. If verification needs another step or cannot be completed, trial access stays unavailable; an incomplete check does not by itself confirm cancellation. Reply to the verification email for help. Until a valid card is on file, free generations and free reward claims on the account are paused.

The hold is separate from subscription billing. Once successfully started, the trial becomes a paid subscription at the selected price unless you cancel before it ends. Canceling renewal keeps access until the original trial end date.

This extra check helps keep free access available to legitimate trial users while we fight bots and fraudulent signups. Sorry for the hassle — reply to the verification email if you need a hand.

Yes. Cancel before the trial ends to avoid the first charge. Your trial access continues until its original end date, even if you cancel right away, on web/Stripe, the App Store, and Google Play. You can see the end date in Wallet & Billing.

The same trial limits apply before and after cancellation: up to 120 images and 15 videos per day, including up to 10 MiniMax H3 videos. Daily allowances reset at midnight UTC, and trial video length limits still apply. Cancellation does not extend the trial, reset its allowances, or make you eligible for another trial. After expiry, you can subscribe to a paid plan or generate with pay-as-you-go Spark.

Trials may still end early if payment verification fails or the trial violates eligibility rules. If your access ends before the date shown and neither applies, contact Sogni support.

See How to Cancel Sogni Unlimited.

Most supported open-source image, video, music, and LLM models are included on both tiers — including MiniMax H3 and H3 Turbo, Krea 2 Turbo, Z-Image Turbo, Chroma, Qwen Image Edit 2511 Lightning, and Ace-Step 1.5 XL. The Sogni Intelligence / Creative Agent and SDK/API access are included on both tiers. Unless a release is specifically marked otherwise, newly supported open-weight models and related updates are automatically included for existing and new subscribers.

Not included in any subscription tier: GPT Image 2, Seedance 2.0 / Seedance 2.0 Mini, Seedance 2.5, and HappyHorse 1.1 — these are third-party vendor API models that always require Premium Spark. Legacy Seedance 2.0 Fast requests route to the faster, lower-cost Mini tier.

What differs between tiers: both tiers can run the same covered models; Unlimited Pro adds higher throughput, higher queue priority, and more generous fair-use allowances (see Unlimited Plan Details). The tiers differ by throughput, not by which models you can use.

No. Spark Points remain the pay-as-you-go currency for all Sogni users. An Unlimited subscription adds credit-free fair-use access to covered models on top of your existing Spark balance. Premium Spark remains for fastest-priority queue access and for models not covered by any subscription tier.

Subscription-covered jobs use platform fair-use scheduling, so wait times can vary with demand and available Supernet capacity. Unlimited Pro receives higher subscription queue priority than Unlimited. Within each tier, daily usage is a scheduling signal so accounts with lighter use are favored and more subscribers receive fast service with minimal queue time. Premium Spark remains available for fastest paid priority on a specific job.

Yes. "Unlimited" means credit-free, not unmetered:

• Active-job concurrency: Unlimited allows up to 4 image jobs and 1 video job in parallel, or 2 video jobs with fast/turbo models. Unlimited Pro allows up to 16 image jobs and 4 video jobs, with standard MiniMax H3 limited to 2.
• Generate queue limits: Unlimited can queue up to 64 media, including 8 videos. Unlimited Pro can queue up to 192 media, including 24 videos. Active-job concurrency and queue limits define practical throughput and may fluctuate with demand and available Supernet capacity.
• Fair-use controls: Paid plans also have adaptive daily throughput limits. About 98% of normal fair-use subscribers never encounter daily throttling; exact thresholds are unpublished to prevent gaming and can shift with GPU supply and demand. Sustained high-volume or automated use may be delayed or rate-limited.
• Model limits: Current model-level output limits still apply.

For full details see Limits & throttling.

On Sogni's primary NVIDIA RTX PRO 6000 H3 workers, a highest-quality 15-second standard H3 video typically takes about 15 minutes once rendering starts; LightX2V H3 Turbo typically takes about 5 minutes, and FastH3 Turbo — the default Turbo engine in Sogni Web, up to 6× faster than standard H3 on a 15-second clip — brings the same clip to roughly two minutes. Raw render time is the same on both plans, but Unlimited Pro adds another standard H3 concurrency slot, higher queue priority, and twice the H3 fair-use capacity. Sogni is testing current community workflow optimizations that may improve H3 speed by up to 20%.

Sogni intentionally does not publish a fixed 24-hour H3 video count. The average paid subscriber does not encounter daily throttling, and actual throughput varies with workflow, worker availability, queue demand, and adaptive fair-use controls. Individual creators can keep substantial queues moving throughout the day through the API or Creative Agent Skill. Unattended continuous 24/7 infrastructure and multi-user production workloads are not fair use.

Subscribe at app.sogni.ai or dashboard.sogni.ai (Stripe web checkout) or through the App Store / Google Play. Web subscriptions are managed via the Stripe Customer Portal from your dashboard, including upgrades, downgrades, cancellations, payment method changes, prorations, and invoice previews. App Store / Google Play subscriptions are upgraded, downgraded, or canceled in your device's native store subscription settings. See Managing your subscription or follow the illustrated guide to cancel a web subscription.

To pay in stablecoins, use dashboard.sogni.ai — crypto payment is available there only, not in the apps or at app.sogni.ai. A crypto plan is prepaid and never renews, so there is nothing to cancel; upgrading to Unlimited Pro charges the prorated difference immediately. See Pay with Crypto.

You can cancel your subscription at any time. Cancellation turns off renewal, and you keep access until the end of your paid billing period. For web subscriptions, follow How to Cancel Your Sogni Unlimited Subscription.

Downgrades take effect at your next renewal date — you keep your current plan benefits until then. Upgrades may take effect immediately, with prorated billing or credit where the provider supports it.

If you reactivate before your paid period ends, renewal turns back on with no new charge. Resubscribing after the period has fully expired starts a new billing period. See Cancel and renew.

Annual plans are discounted in exchange for a one-year commitment, so automatic prorated refunds are not provided for mid-term cancellations except where required by law, required by Apple or Google, or approved by Sogni support for billing, technical, or account issues (reviewed case-by-case).

Where to ask depends on how you purchased: Apple App Store purchases are refunded by Apple — use reportaproblem.apple.com; Google Play purchases follow Google Play's refund flows; web (Stripe) refund exceptions are reviewed by Sogni support at [email protected]. Crypto payments cannot be reversed on-chain; approved exceptions are handled manually in the same stablecoin, net of the network fee — contact [email protected]. See the Cancellation, Refund, and Generation Credit Policy for details.

In the Sogni iOS app, tap Manage on your active subscription plan, or open Settings → [Your name] → Subscriptions → Sogni on your iPhone or iPad. Select Cancel Subscription to stop future renewals.

To request money back, separately submit a refund request at Apple's Report a Problem website using the Apple Account that made the purchase. Apple decides and processes App Store refunds; Sogni support cannot issue them on your behalf. Canceling alone does not request a refund.

Follow Cancel an Apple Subscription and Request a Refund for screenshots, refund steps, and status tracking.

Failed pay-as-you-go jobs are normally credited automatically. A completed result may be reviewed when it is objectively unusable because of a verified technical failure—for example, an entirely black or blank output, a corrupted file, or a video frozen on one frame because rendering failed.

Artifacts, anatomy or motion errors, noise, imperfect prompt adherence, aesthetic dissatisfaction, and normal variation caused by the model, LoRA, prompt, settings, references, or seed are generally not refundable. Completed third-party vendor generations are especially unlikely to qualify because Sogni still incurs the vendor charge. Use Report on the result and request email follow-up, or email [email protected] with the job ID and original output. See the Refund & Generation Policy for the complete rules.

Yes. Recurring subscription renewals count toward Ambassador Points and referral rewards in the same way that other platform purchases do. See Referral Program / Sogni Ambassador Rewards.

Regular Spark- and SOGNI-paid jobs still earn SOGNI for workers in real time. Subscription jobs are optional and accrue to the monthly Worker Subscription Revenue Share Pool instead of settling per job. Payouts are planned for approximately 45 days after the end of each UTC month to allow provider settlement and reconciliation. See Worker revenue share for opt-in, attribution, and payout details.